1. What is your return policy?
- We have a 30-day return policy. You can return items within 30 days of receiving them, provided they are in original condition, with tags, unused, and in original packaging. Proof of purchase is required.
2. Do you charge a restocking fee for returns?
- No, we do not charge a restocking fee for returns.
3. Can I return pet food if my pet doesn’t like it?
- Yes! We offer a 100% money-back guarantee on our 1 kg pet food packs if your pet isn’t satisfied. Just bring back the portion of food your pet didn’t eat, and we will refund you based on the amount returned.
4. How do I initiate a return?
5. What items are non-returnable?
- We cannot accept returns on sale items or gift cards.
6. What should I do if my order arrives damaged or incorrect?
- If you receive a damaged or incorrect item, please inspect it upon delivery and contact us within 24 hours at info@petplanet-cumberlandsquare.ca. Send us photos and a description, and we’ll help resolve the issue.
7. How long does it take to receive a refund?
- Refunds are typically processed within 10 business days after we receive and inspect the returned item. You will receive a notification once your refund has been approved and issued.
If you have additional questions, please feel free to contact us at info@petplanet-cumberlandsquare.ca or call 306-956-2245. Thank you for choosing Pet Planet - Cumberland Square!
-
Business Name: Pet Planet - Cumberland Square
-
Phone Number: 306-956-2245
-
Email: info@petplanet-cumberlandsquare.ca
-
Physical store Address: 1519 8 Street East, #40, Saskatoon, SK S7H 0T2, Canada
-
Business Hours: Monday to Saturday, 9:00 AM – 9:00 PM
